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EXPECTATIONS
SALES
- The assistance of a capable and knowledgeable sales consultant.
- Advertising and representations that are truthful and factual.
- A written disclosure of all details associated with a purchase.
- An explanation of the proper usage and operations of products.
- Products properly prepared, inspected, and tested before delivery.
- The delivery of new products as scheduled.
- An explanation of all maintenance requirements and schedules established for your product.
- An explanation and written copies of warranties on all products and major components.
SERVICE
- The explanation/repair plans including estimated repair time and cost.
- An itemized list of all charges with thorough explanation.
- Prior approval of changes in repair costs or additional charges should the occur.
- Maintenance/repair work done right the first time by knowledgeable, trained technicians.
- Maintenance/repair work completed when promised.
- Timely notice of changes in service delivery time if delays are experienced in repair completion.
- Inspection of any replaced/damaged components upon presentation of the invoice/work order.
OPERATIONS
- Fair, open and honest treatment without discrimination.
- Respectful, professional, and accurate responses to allow your products questions and requests.
- Privacy and confidentiality of customer records.
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